Trusted Adviser - Change Management and Business Improvement Practitioners

Updated: Oct 11

One of the most important considerations for a change practitioner or a lean practitioner is that, without trust you will not achieve improvement or change through people. As a change improvement agent, you are selling a change to the organisation. The person you engage with will ask one key question when you introduce yourself, “can I trust you?” The Trust Equation provides a model to show the key elements of a change agent as a Trusted Adviser. The objective is to build trust by increasing credibility, reliability, intimacy and to lower self-orientation.

Characteristics and Traits

The success of any improvement or change depends heavily on the relationship between the change agent, the sponsor, leadership team and the employees of the organisation. It matters less if the organisation appoints internal change agents or hires outside consultants. To be successful, change agents develop relationships built on trust and commitment. Again, getting the right person with right behaviour the required growth mindset is extremely important. Other characteristics and traits include:

~ People Skills: Change is about people. Change adoption and success will be achieved when employees embrace it.

~ Credibility: Must have credibility within the organisation, both in knowledge and character to lead by example.

~ Tenacity: Not giving up easily when progress is strained, being patient yet persistent.

~ Listening Skills: Ability to explore different employee perspectives and take them into account when looking for solutions.

~ Good Communicator: Ability to communicate to people in a non-threatening manner and define what is expected of them within a diverse culture.

~ Positivity: Using positivity when communicating with employees can make a huge positive impact on their emotional well-being and their future adoption of the change.

"Without trust you will not change the employees or the organisation" ~ Peter F Gallagher

Peter F Gallagher is a Change Management Global Thought Leader, Expert, International Speaker, Author and Leadership Alignment Coach.

Ranked #1 Change Management Global Thought Leader: Top 50 Global Thought Leaders and Influencers on Change Management (May 2020) by Thinkers360.

Business Book Ranking: Change Management Pocket Guide - Leadership of Change® Volume 2, ranked within the top 50 Business and Technology Books (Jan 2020) from Thinkers360 Thought Leaders.

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